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Managers Track Session II
“WHO’S DOING WHAT? AN OVERVIEW OF EFFECTIVE CONTACT CENTER ORGANIZATIONAL STRUCTURES”
There's a broad spectrum of organizational structures in the contact center industry. Throw in the dynamics of a credit union and it's easy to lose sight of the functions needed to ensure a finely tuned operation. Join Darryl Flores as he evaluates the various structures, roles and responsibilities required to operate a well-organized contact center positioned to deliver an astonishing member experience.
